Frequently Asked Questions

Peptides can help in studying muscle growth, fat metabolism, skin health, and various other biological processes. They are valuable tools in anti-aging, athletic performance, and weight management research.

Yes, our peptides are manufactured to the highest standards and are safe for research use. It is important to follow all recommended guidelines and protocols for their use.

No, you do not need special credentials to purchase peptides from Kensington Labs. However, they are intended for research use only and not for human consumption.

We offer next day shipping as standard. Orders are typically processed the same day if ordered prior to 2pm (Mon – Fri) and shipped via royal mail. You will receive a tracking number once your order has been shipped.

Currently we only have options to ship the the USA.

We intend to be able to ship to Europe in the near future

We accept major credit cards at checkout or alternatively you can use our instant and automated bank transfer payment process via Boodil

Apple Pay and Google Pay is also accepted

Yes, we use industry-standard encryption and security measures to protect your payment information.

Due to the nature of our products and the storage requirements to maintain their quality, we do not accept returns or exchanges. All sales are final.

Peptides should be stored at -20°C or lower in a sealed container with a desiccant (a substance that absorbs moisture).. Once reconstituted, they should be kept in the refrigerator to maintain their stability and effectiveness.

If your order arrives damaged, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue. support@kensingtonlabs.co.uk

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

You can contact our customer service team via email for orders at orders@kensingtonlabs.co.uk or for general inquiries contact us on support@kensingtonlabs.co.uk. furthermore, you can contact us by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

Yes, we provide a Certificate of Analysis (COA) with each batch of peptides to ensure their purity and quality. These can be viewed and downloaded from our Certificate of Analysis section for the peptide you require

Bacteriostatic water isn’t supplied with your peptide purchase, you will need to purchase this separately. You can find our 10ml Bacteriostatic water here: https://kensingtonlabs.co.uk/product/10ml-bacteriostatic-mixing-water/

There is no right or wrong amount of water to mix with your peptides, however, the amount of Bac water you mix will have an effect on the dosage amount you intend to draw from the reconstituted peptide. You can use our dosage calculator via the link below to assist with the end dosage you require after detailing the amount of water you have mixed. 2ml is generally considered a good amount to mix in order for easy dosage calculations.

Peptide Calculator

 

Due to the nature of our ‘Research Only’ licence. We are unable to provide any information and/or guidance regarding dosage protocols or suggestions of use. Our peptides are for research use only, and therefore you as the buyer are responsible for how you intend to use them in your research.

No, all our peptides are shipped in lyophilised powder form. this is to ensure the shelf life of the peptide remains at the absolute maximum. You will require bacteriostatic water in order to mix the powdered peptide.

The stock levels on site are in real-time, therefore if it is indicated out of stock on site, we do not have any available for shipment. the ETA for a restock on any products out of stock is usually 7-10 working days. If we do not intend to restock a product, we will remove it from the site completely.

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